Asked Questions (FAQ)

At LIVE CHANNEL LLC, we want to ensure that your shopping experience is as smooth and enjoyable as possible. Below are answers to some of the most common questions about our products, services, and policies. If you don’t find the answer you’re looking for, please contact us at manager@livechannel.vn or +84 907 788 050.

1. What products does LIVE CHANNEL LLC offer?

We specialize in fashion accessories, including handmade jewelry (earrings, necklaces, rings), mini wallets, hats, and turban scarves. Each product is crafted with high-quality materials and creative designs to elevate your style.

2. Where do you ship?

We proudly ship our products across the United States and internationally. For detailed shipping information, including costs and estimated delivery times, please refer to our Shipping Policy.

3. What payment methods do you accept?

We accept payments via:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)

  • Apple Pay

  • Google PayAll payments are securely processed through Stripe, ensuring a safe and reliable transaction.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to monitor your package’s progress. If you have trouble tracking your order, contact us at manager@livechannel.vn.

5. What is your return policy?

We offer a 30-day return policy for unused items in their original condition. Please review our Refund and Return Policy for detailed instructions on how to initiate a return. Custom-made or personalized items are non-returnable unless defective.

6. How long does it take to process a refund?

Approved refunds are processed within 7-10 business days via the original payment method. The time it takes for the refund to appear in your account depends on your payment provider.

7. Are your products handmade?

Yes! Our jewelry, turban scarves, and other accessories are crafted by skilled artisans, ensuring unique designs and exceptional quality.

8. How do I care for my LIVE CHANNEL LLC accessories?

  • Jewelry: Store in a dry place and avoid exposure to water or chemicals. Clean gently with a soft cloth.

  • Mini Wallets and Hats: Spot clean with a damp cloth and mild detergent. Avoid machine washing.

  • Turban Scarves: Hand wash in cold water and air dry to maintain fabric quality.

9. Do you offer international shipping?

Yes, we ship internationally! Shipping costs and delivery times vary by destination. Please check our Shipping Policy for more details.

10. How secure is my payment information?

We use Stripe, a trusted payment platform with advanced encryption and fraud prevention technology, to ensure your payment details are secure. Your data is never stored on our servers.

11. Can I modify or cancel my order?

Order modifications or cancellations may be possible before the order is processed. Please contact us immediately at manager@livechannel.vn with your order number.

12. Do you offer gift packaging?

Yes, we offer gift packaging options at checkout. Add a personal touch to your order with our beautifully designed gift wrapping.

Still Have Questions?

We’re here to help! Reach out to our customer support team:

  • Email: manager@livechannel.vn

  • Phone: +84 907 788 050

  • Address: 5900 Balcones Drive STE 100, Austin, TX 78731, USA

Thank you for choosing LIVE CHANNEL LLC. We’re excited to help you find the perfect accessory!