Refund and Return Policy

At LIVE CHANNEL LLC, customer satisfaction is at the heart of everything we do. We take pride in offering high-quality, handmade fashion accessories, including mini wallets, hats, turban scarves, and jewelry. If for any reason you are not completely satisfied with your purchase, our comprehensive Refund and Return Policy ensures a hassle-free process to address your concerns.

Our Commitment to You

We stand behind the quality and craftsmanship of our products. If your order does not meet your expectations, we offer a straightforward return and refund process to ensure your shopping experience remains exceptional.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, in its original condition, and with all tags and packaging intact.

  • The return request must be initiated within 30 days of receiving your order.

  • The item must have been purchased directly from livechannel.shop.

Note: Personalized or custom-made items, such as custom jewelry or tailored turban scarves, are non-returnable unless defective.

How to Return an Item

  1. Contact Us: Reach out to our customer support team at manager@livechannel.vn or call +84 907 788 050 to initiate your return. Provide your order number and a brief explanation of the reason for the return.

  2. Receive Return Instructions: Our team will provide you with a return authorization and shipping instructions.

  3. Package and Ship: Securely package the item in its original packaging and ship it to the provided address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection and Refund: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days via the original payment method.

Refunds

  • Approved Refunds: If your return is approved, your refund will be processed promptly through our secure payment partner, Stripe. Refunds typically appear in your account within 7-10 business days, depending on your payment provider.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will cover return shipping costs and provide a full refund or replacement, based on your preference.

  • Non-Refundable Items: Shipping fees, gift cards, and custom-made products are non-refundable unless otherwise stated.

Exchanges

We currently offer exchanges for defective or incorrect items only. If you receive a faulty product, contact us, and we’ll arrange for a replacement to be sent at no additional cost.

International Returns

For international customers, the return process is the same, but please note that return shipping costs are the responsibility of the customer unless the item is defective. We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please reach out to our team:

  • Email: manager@livechannel.vn

  • Phone: +84 907 788 050

  • Address: 5900 Balcones Drive STE 100, Austin, TX 78731, USA

Thank you for shopping with LIVE CHANNEL LLC. We are committed to ensuring your satisfaction and making your experience with us as seamless as possible.