Shipping Policy

At LIVE CHANNEL LLC, we are committed to delivering your fashion accessories—handmade jewelry, mini wallets, hats, and turban scarves—with care and efficiency. We ship to customers across the United States and internationally from our headquarters at 5900 Balcones Drive STE 100, Austin, TX 78731, USA. Below is our comprehensive Shipping Policy to ensure a seamless delivery experience.

Shipping Destinations

We proudly ship to:

  • All 50 states in the United States

  • International destinations worldwide

Shipping Methods and Costs

  • Domestic Shipping (United States):

    • Standard Shipping: 5-7 business days, starting at $5.99 (free on orders over $50).

    • Express Shipping: 2-3 business days, starting at $12.99.

  • International Shipping:

    • Standard International Shipping: 7-14 business days, starting at $15.99 (varies by destination).

    • Express International Shipping: 3-7 business days, starting at $29.99 (varies by destination).

  • Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

Order Processing

  • Orders are typically processed within 1-2 business days of purchase.

  • You will receive an email confirmation once your order is processed and a tracking number once it ships.

  • Orders placed after 12:00 PM CST may be processed the following business day.

Delivery Times

  • Domestic (USA): 5-7 business days for standard shipping; 2-3 business days for express shipping.

  • International: 7-14 business days for standard shipping; 3-7 business days for express shipping.

  • Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen circumstances.

International Shipping and Customs

  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer.

  • LIVE CHANNEL LLC is not responsible for delays caused by customs clearance or other external factors.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Use this number to monitor your package’s progress through our shipping partner’s website.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at manager@livechannel.vn within 30 days of shipment. We will work with our shipping partners to locate your order or provide a replacement/refund.

  • Damaged Items: If your order arrives damaged, contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or refund per our Refund and Return Policy.

Shipping Restrictions

  • Some products may have shipping restrictions due to international regulations. If an item cannot be shipped to your location, we will notify you during checkout.

  • We do not ship to PO boxes for certain oversized items.

Contact Us

For any shipping-related questions, reach out to our team:

  • Email: manager@livechannel.vn

  • Phone: +84 907 788 050

  • Address: 5900 Balcones Drive STE 100, Austin, TX 78731, USA

Thank you for shopping with LIVE CHANNEL LLC. We look forward to delivering your stylish accessories promptly and safely!