Privacy Policy

At LIVE CHANNEL LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit livechannel.shop, make a purchase, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide a seamless and personalized shopping experience:

  • Personal Information: Name, email address, phone number, shipping/billing address, and payment details (processed securely via Stripe).

  • Browsing Data: IP address, browser type, device information, and pages visited on our website.

  • Order Information: Details of products purchased, order history, and communication related to your orders.

  • Optional Information: Feedback, survey responses, or information provided when contacting our support team.

2. How We Collect Information

  • Directly from You: When you place an order, create an account, or contact us via email (manager@livechannel.vn) or phone (+84 907 788 050).

  • Automatically: Through cookies, web beacons, and analytics tools that track your interaction with our website.

  • Third Parties: From our payment processor (Stripe) or shipping partners to facilitate transactions and deliveries.

3. How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including shipping and customer support.

  • Communicate with you about your orders, promotions, or updates (you may opt out of marketing emails).

  • Improve our website, products, and services through analytics and feedback.

  • Ensure the security of our website and prevent fraudulent activity.

  • Comply with legal obligations, such as tax or customs requirements.

4. How We Protect Your Information

  • We use Stripe for secure payment processing, ensuring your payment details are encrypted and never stored on our servers.

  • Our website employs SSL (Secure Socket Layer) technology to safeguard data transmission.

  • Access to your personal information is restricted to authorized personnel only, and we implement strict security protocols to prevent unauthorized access.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted partners like Stripe (for payments) and shipping companies to fulfill orders.

  • Legal Authorities: When required by law or to protect the rights and safety of LIVE CHANNEL LLC and its customers.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

6. Cookies and Tracking

  • We use cookies to enhance your browsing experience, such as remembering your cart items or analyzing site traffic.

  • You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request information about how your data is used. To exercise these rights, contact us at manager@livechannel.vn.

8. International Data Transfers

As we ship internationally, your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal or reporting requirements. Order-related data is typically retained for 7 years to comply with tax regulations.

10. Third-Party Links

Our website may contain links to third-party sites. LIVE CHANNEL LLC is not responsible for the privacy practices or content of these sites.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on livechannel.shop with the effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

  • Email: manager@livechannel.vn

  • Phone: +84 907 788 050

  • Address: 5900 Balcones Drive STE 100, Austin, TX 78731, USA

Thank you for trusting LIVE CHANNEL LLC with your personal information. We are committed to protecting your privacy while delivering exceptional fashion accessories.